GRACE AMAOGU MGBECHI

WORK EXPERIENCE

Customer Service Expert

Arise
July - November 2022/ Canada

• Troubleshooting and resolving technical issues
• Proper documentation and reporting of complaints and solutions implemented

Product Manager

Hack for LA
February - June 2022/ USA

• Backlog grooming
• Conducting comparative & competitive Analysis
• Facilitating team collaboration and stakeholder management

Technical Advisor

Concentrix
November 2021 - Jan 2022/ Canada

• Supporting users with troubleshooting steps, to resolve technical issues
• Researching and implementing solutions using technical documentation
• Ensuring user incident reports are properly documented

Product Manager Intern

Symply
September 2021 - February 2022/ USA

• Creating, Executing and Documenting UX (User Experience) Research plans
• Collecting, analyzing data and generating insights on improving UX
• Recommending product strategies based on insights generated

Business Manager

Chelleluxe Group
September 2020 - August 2021/ UK

• Liaising with clients and team members to ensure proper service delivery
• Planning strategies on leads and client projects, coordinating communication with team members
• Resolving client disputes, de-escalating issues where possible

Account Manager

Chelleluxe Group
July 2020 - September 2020/ UK

• Onboarding/offboarding of clients and contractors, creating contracts and agreements
• Organization of tasks in order of priority and ensuring project delivery
• Creating and sending weekly reports to clients to give progress on tasks